Effective Date: 02/10/2025
At Parcelo Courier, your privacy and trust are our top priority. This Privacy Policy explains how we collect, use, and protect your information when you use our courier services, website, and mobile application.

1. Information We Collect
When you use our services, we may collect:
Personal Information: Name, phone number, email address, delivery address, billing details.
Order Details: Parcel information, booking history, and tracking details.
Payment Information: Transaction details through secure payment gateways.
Technical Data: Device information, IP address, cookies, and usage data.

2. How We Use Your Information
We use your data to:
Process and deliver your parcels safely and on time.
Provide customer support and service updates.
Send booking confirmations, tracking details, and notifications.
Improve our website, mobile app, and services.
Ensure security and prevent fraud.

3. Sharing of Information
We do not sell or rent your personal data. However, we may share it with:
Delivery Partners: For completing your parcel delivery.
Payment Providers: To process secure transactions.
Legal Authorities: If required by law or for fraud prevention.

4. Data Security
We use strong security measures to protect your personal data from unauthorized access or misuse. However, no online system can be 100% secure.

5. Cookies & Tracking
Our website/app uses cookies to improve user experience and provide personalized services. You can disable cookies from your browser settings.
6. Your Rights
As a customer, you have the right to:
Access, update, or correct your personal information.
Request deletion of your account (subject to legal obligations).
Opt-out of promotional communications.
7. Children’s Privacy
Parcelo Courier services are not designed for children under 13. We do not knowingly collect data from minors.

8. Policy Updates
We may update this Privacy Policy when necessary. Any changes will be posted on our website/app with the updated date.

9. Contact Us
For any questions about this Privacy Policy, please contact us:

📧 Email: support@parcelocourier.com
📞 Phone: +8801621326288
📍 Address: Memberbari, Gazipur Sador, Gazipur-1744, Dhaka, Bangladesh

Terms & Conditions